VT and CA Helpdesk Hours: M-F 8:30 am - 8 pm EDT. Create a Ticket, call (802) 443-2200, (831) 647-6656, or email helpdesk@middlebury.edu
ITS Response to COVID-19

We believe that information security is a shared responsibility, and we’re committed to providing the Middlebury community with the resources it needs to build habitual safe practices and mitigate risks.

A Message from Our CIO

Dear Middlebury Community,

Welcome. We are pleased that you are here to explore information security, compliance, and risk. These pages offer a wealth of information about safe practices when handling data, how to protect your confidential information, and details about our policies.

I have been a strong advocate for information security best practices, security controls, and security awareness training. I am very pleased to announce that with the support from President Patton and her Cabinet members, we have formed an Information Security Advisory Council (ISAC) to guide Middlebury’s security program in the future. Information Technology Services is constantly striving to improve how we protect both our institutional data and your personal information.

In 2019 we:

  • protected over 8,000 accounts with multi-factor authentication 

  • encrypted over 2,000 Middlebury devices 

  • protected 100% of Middlebury devices with antivirus software. 

  • monitored network traffic for suspicious activity

  • used technical controls to protect our community from phishing attacks and scams

It is important to remember that we as users are a primary weakness that can lead to successful attacks and security compromises. There is no substitute for always following safe practices when responding to an email or clicking on a link from an unknown sender.  Never send any confidential information such as your social security numbers or other personally identifiable information via unencrypted mechanisms. 

We are here to help (helpdesk@middlebury.edu) and are glad to be of service for any of your information security needs or questions.

Sincerely,

Vijay Menta

AVP & Chief Information Officer

Information Technology Services
Davis Family Library 202
Middlebury, VT 05753

helpdesk@middlebury.edu
(802) 443-2200