VT and CA Helpdesk Hours: M-F 8:30 am - 8 pm EDT and Sa-Su 12 pm - 5 pm EDT. Create a Ticket, call (802) 443-2200, (831) 647-6656, or email helpdesk@middlebury.edu
ITS Response to COVID-19

Zoom Video Conferencing is an intuitive, powerful video conferencing tool which can be used for both academic and administrative purposes. It allows for face-to-face meetings with up to 100 distinct participants, interoperability between video conferencing rooms and computer software, screen sharing, remote control, breakout groups and more. It's quick to download and easy to use -- visit http://middlebury.zoom.us or go/zoom/ to get started!

Get more information about the Zoom pilot and selection process or view some short tutorial videos.

Get Help with Zoom

Frequently Asked Questions

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All Middlebury faculty, staff and students with a middlebury.edu or miis.edu account have access to Zoom.

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You can create a Zoom account for yourself at any time by visiting go/zoom, clicking sign-in, and logging in with you Middlebury credentials. Monterey users will need to use their full @middlebury.edu address.

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There are several ways to join a Zoom meeting, but the easiest is to simply click on the meeting URL when using a computer. You can also call in via the telephone or from a standard video conferencing unit. Here’s a video illustrating how to join a Zoom meeting from a computer.

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Dial 162.255.36.11##XXXXXXXXX (Where the Xs are your Zoom meeting room number).

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Zoom meetings can be scheduled using the Zoom website or the Outlook Plugin. Here’s a video illustrating how to schedule a Zoom meeting from the Zoom website.

Here’s a video illustrating how to schedule a Zoom meeting using the Outlook Plugin. Download the Outlook plugin on Zoom's site. In addition to the Outlook plugin, there is also a plugin available for the Outlook Web Application for users who primarily access their email via the web.

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You can use Zoom to view someone else's computer screen and, if they permit you, assist them by controlling their computer.  This is a very helpful way to resolve issues quickly.  Refer to Using Zoom for Remote Assistance (PDF handout) for detailed instructions.

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By default, Middlebury users are given a Pro account, which includes unlimited meetings and meeting minutes and up to 50 users. For full details on what’s included with a Pro account, check Zoom’s site here.

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Yes! Every Zoom meeting has a dial-in phone number associated with it. For more information on connecting to Zoom meetings via telephone or video conferencing device, please visit go/zoomaddress

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Yes, each user will need to download the Zoom application before they join their first meeting. They can manually install it by visiting Zoom’s download site and downloading the Zoom Client for Meetings, or, most easily, by clicking on the URL to join the Zoom meeting.  The client will automatically download and the user will be prompted to install it.  It only takes a few seconds to download and install.  Here’s a quick video on the process of joining a meeting for the first time.

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No, only the meeting host needs a Zoom account.

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Yes, if you enable the “Join Before Host” feature, anyone can enter your meeting room without you, the host, being present. They will not be able to record or kick someone else out of the meeting.  This feature is enabled by default.

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Yes, hosts have the option to record an MP4 locally to their computer or to record to Zoom’s cloud recording server. Recordings to Zoom’s server will be automatically deleted after 90 days (changed from 30 to 90 days on 3/25/20), so you will need to make sure to download your recordings and offload them elsewhere within the 90-day window. We recommend storing recordings on either Panopto, OneDrive or Google Drive.

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Hosts and users have access to chat, recording, screen share, camera & microphone, breakout rooms, participant list, annotation, remote control and more depending on what’s enabled in your meetings. To customize your meeting settings, log in to middpilot.zoom.us with your Middlebury credentials, go to “My Account” and click on the “Meeting Settings” tab. From this page, you have the ability to enable and disable features in meetings where you’re the host.

Information Technology Services
Davis Family Library 202
Middlebury, VT 05753

helpdesk@middlebury.edu
(802) 443-2200