ITS Spring COVID-19 Updates

We oversee the management of use and contracts for these printers, create policies for printing, and oversee the billing for faculty and staff copying on campus, because most copiers are on machines that multi-function in that they print, copy, scan to e-mail, and/or fax.

Printers

Students

Students are given a print quota each term. They may increase their quota by submitting a request for additional quota to the Helpdesk. They may print to public printers using a lab computer or mobility print from a personal computer.

Student Workers and Student Organizations

Student workers or students printing on behalf of a student organization should use their existing allotment of personal print quota and then request additional quota if running low.  The Helpdesk will contact Student Activities or student supervisors with any concerns about excessive quota requests.

Faculty and Staff

Faculty and staff may print, without limitation, to any machine on campus. Many offices and departments have shared network printers. These can be added to the printer list on any college-owned computer (for personal computers you must use Mobility Print). The Helpdesk wiki provides instructions on adding a printer to a Mac or a PC .

Guests

Guests of the college are those who are not students or employees. They may print by setting up a guest account through printing to guest printers.

Copiers and Multifunction Machines

Students

Students may use their print quota for photocopying. They may increase their quota by purchasing additional pages. They may copy on public machines throughout campus.

Students participating in a student organization should consult the Student Activities office staff for guidance.

Student Workers

Student workers should obtain a numeric code to use on their department’s machine. Students cannot use their quotas for work-related copying on those machines. Students who opt to use their quota on public machines for work copies will not have their quotas reimbursed.

Faculty and Staff

Faculty and staff may use any photocopier on campus. Department and public machines will require users to enter their ID number to access the copy function. There is no charge to the departments for copying.

Guests

Guests of the college may copy on campus by setting up a guest account.

Scanners

Machines that have a scan function may be used to scan-to-email. The destination must be your college e-mail address.  The system will not scan to outside addresses.  Using Gmail, Yahoo, Hotmail, or other e-mail accounts will fail and cause an error. Directions are posted at individual machines. There is no cost to scan.

Fax

Students have access to an outgoing fax service in The Davis Family Library, room 142, and may receive faxes through the McCullough Student Center’s mail center. That fax machine’s number is 802-443-2068. There is no charge to students who are faxing.

Faculty and staff can fax from their Outlook accounts via electronic faxing (eFax).  Please check with your department coordinator to learn who has access to incoming faxes.

Getting Help with Printer Issues

IMPORTANT:  Always make note of the Printer name, SymQuest tag number, and any error message.

Contact SYMQUEST (800-374-9900 or tac@symquest.com) for the following:

  • Print quality (blotchiness, streaks, lines)
  • Jams
  • Error message on the printer

Contact the HELPDESK (see go/helpdesk/ for contact details) for the following:

  • Low paper / out of paper
  • Low toner issues (print is light overall or in patches)
  • Issues with print release stations that are separate devices.
  • Anything not specifically listed above as a SymQuest issue!

Learning Resources

Learn more about your Canon or Kyocera machine’s features.

Konica Minolta “how-to”s:

Questions and concerns should be directed to the Helpdesk at (802) 443-2200 or PrinterManagement.

 

Information Technology Services
Davis Family Library 202
Middlebury, VT 05753

helpdesk@middlebury.edu
(802) 443-2200