Printing

ITS oversees usage and contracts for printers and creates policies concerning printing.  Most printers are now multi-function machines that print, copy, scan to e-mail, and/or fax. 

See Troubleshooting to find solutions for common printing issues. Questions and concerns should be directed to the Helpdesk at (802) 443-2200 or PrinterManagement.

Monterey Campus

Please visit go.miis.edu/printingatmiis for printer set up procedures and locations at MIIS.

Printers

Students

Students may print to public printers using mobility print from their own computer, or from a computer in a public lab.  They may also print posters from the plotters in Davis Family Library and Armstrong Library. 

Students are given a print quota each term for their print/copy costs.  Account balance and printing history details are available by logging in at go.middlebury.edu/papercut.  If needed, a quota increase can requested by submitting a Helpdesk ticket.

Student Workers and Student Organizations

Student workers or students printing on behalf of a student organization should use their existing allotment of personal print quota and then request additional quota if running low.  The Helpdesk will contact Student Activities or student supervisors with any concerns about excessive quota requests.

Faculty and Staff

Faculty and staff may print to any machine on campus, without limitation.  Offices and departments have shared network printers that can be added to the printer list of any College-owned computer; see our instructions on adding a printer to a Mac or a PC .  To add printers to a personally-owned computer, Mobility Print must be used.

Copiers and Multi-function Machines

Students

Students may use their print quota for photocopying. 

Students participating in a student organization should consult the Student Activities office staff for guidance.

Student Workers

Student workers should use their quota to print to departmental machines.

Faculty and Staff

Faculty and staff may use any photocopier on campus. Department and public machines will require users to enter their ID number to access the copy function. There is no charge to the departments for copying.

Guests

Please visit our Technology Helpdesk in the Davis Family Library for information on guest printing.

Scanners

Machines that have a scan function may be used to scan-to-email. The destination must be your college e-mail address.  The system will not scan to outside addresses.  Using Gmail, Yahoo, Hotmail, or other e-mail accounts will fail and cause an error. Directions are posted at individual machines. There is no cost to scan.

Fax

Students have access to an outgoing fax service in The Davis Family Library, room 142, and may receive faxes through the McCullough Student Center’s mail center. That fax machine’s number is 802-443-2068. There is no charge to students who are faxing.

Monterey students please visit Office Services at 439 Pierce St, Casa Fuente Building.

Faculty and staff can fax from their Outlook accounts via electronic faxing (eFax).  Please check with your department coordinator to learn who has access to incoming faxes.

Getting Help with Printer Issues

Middlebury Institute in Monterey, please refer to the Printing at MIIS Guide for support information.

ITS only supports tagged SymQuest printers. Printers purchased by individuals or departments are not supported. See Troubleshooting to find solutions for common user-specific printing issues (NOT printer-specific).

IMPORTANT: Always note the Printer name, location, SymQuest tag number, and any error message. 

Contact SYMQUEST (800-374-9900 or clientsupport@symquest.com) for the following:

• Print quality (blotchiness, streaks, lines)
• Jams
• Error message on the printer
• Replacement toner for printers in departmental areas  (SymQuest should send toner automatically when meter reaches 5% remaining, but a “buffer” toner can be ordered through them to have on hand.)

Contact the HELPDESK (see go/helpdesk/ for contact details) for the following:

• Low paper / out of paper
• Low toner issues on public printers (print is light overall or in patches)
• Issues with print release stations that are separate devices.
• Anything not specifically listed above as a SymQuest issue!