120 Items
For Faculty, For Staff, For Students, Scheduled Maintenance
| by Lisa Terrier
Last Friday, March 25, Middlebury ITS updated security certificates used on our campus Wi-Fi networks. As a result of this change, when you next connect to Wi-Fi on campus you will likely be asked to accept a new certificate for “cpauth.middlebury.edu.“ Please accept this certificate when prompted.
Learn more.
For MiddPoints, For Faculty, For Staff, For Students
| by Cynthia "Pij" Slater
We are pleased to offer tech workshops once again — now using Zoom.
For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
| by Vijay Menta, Paul Dicovitsky, and Mack Pauly
Information Technology Services is pleased to announce that phone service will transition to Zoom starting this spring – a product that many of you already use.
For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
| by Lisa Terrier
The new TeamDynamix ticket system rolled out last October and we are continually improving with feedback received from our campus community.
For Faculty, For Staff, Service Improvements
| by Adam Franco
For MiddPoints, For Faculty, For Staff, For Students
| by Lisa Terrier
The Helpdesk will be closed for the winter break from December 23 - January 2.
Learn more.
For Faculty, For Staff, For Students, Service Outages
| by Paul Dicovitsky
We are pleased to report that issues with Microsoft’s single sign-on service, and other dependent cloud services, are now resolved.
Read more.
For Faculty, For Staff, For Students, Service Outages
| by Paul Dicovitsky
We are experiencing issues with Microsoft cloud authentication services, resulting in login failures when signing into services using Microsoft’s single sign-on service.
Learn more.
For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
| by Cynthia "Pij" Slater
Yes, how you create a Helpdesk ticket haschanged. We are aiming for a new process that will help you find solutions more easily within one Knowledge Base and create Helpdesk tickets if you don’t find what you need.
Learn more!
For MiddPoints, For Faculty, For Staff, Service Improvements
| by Lisa Terrier
ITS is excited to announce that TeamDynamix (TDX), a new comprehensive support system, will launch October 5, 2021.
Learn more.
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