For MiddPoints, For Faculty, For Staff, For Students
ITS Helpdesk Winter Break Information
| by Lisa Terrier
The Helpdesk will be closed for the winter break from December 23 - January 2.
Learn more.
For Faculty
115 Items
For Faculty, For Staff, For Students, Service Outages
Issue RESOLVED - Login timeouts to multiple services
| by Paul Dicovitsky
We are pleased to report that issues with Microsoft’s single sign-on service, and other dependent cloud services, are now resolved.
Read more.For Faculty, For Staff, For Students, Service Outages
ISSUE - Login timeouts to multiple services
| by Paul Dicovitsky
We are experiencing issues with Microsoft cloud authentication services, resulting in login failures when signing into services using Microsoft’s single sign-on service.
Learn more.For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
How Do I Create a Helpdesk Ticket Now?
| by Cynthia "Pij" Slater
Yes, how you create a Helpdesk ticket haschanged. We are aiming for a new process that will help you find solutions more easily within one Knowledge Base and create Helpdesk tickets if you don’t find what you need.
Learn more!For MiddPoints, For Faculty, For Staff, Service Improvements
New Tech Support System Coming -- Oct 5, 2021
| by Lisa Terrier
ITS is excited to announce that TeamDynamix (TDX), a new comprehensive support system, will launch October 5, 2021.
Learn more.For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
Papercut Optical Character Recognition
| by Mack Pauly
As part of Middlebury’s commitment to diversity, equity, and inclusion, we have enhanced our scanning platform to support Optical Character Recognition (OCR), effective Sept. 10, 2021.
Learn more.For Faculty, For Staff, For Students, Service Improvements
Enhanced Email Security Enabled
| by Chris Norris, Vijay Menta, and Paul Dicovitsky
ITS is enabling a Middlebury email security improvement intended to help identify email originating from outside of Middlebury…
Learn more.For Faculty, For Staff, For Students, Service Outages
Issue RESOLVED - Oracle Service Restored
| by Jamie Carroll
For Faculty, For Staff, For Students, Service Outages
Maintenance - 7/19/21 Adobe Authentication
For Faculty, For Staff, For Students, Service Improvements
GlobalProtect: minor client upgrade
| by Paul Dicovitsky
ITS plans to roll out a minor upgrade to the GlobalProtect virtual private network (VPN) client on Thursday, June 10.
Learn more.