117 Items
For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
| by Lisa Terrier
The new TeamDynamix ticket system rolled out last October and we are continually improving with feedback received from our campus community.
For Faculty, For Staff, Service Improvements
| by Adam Franco
For MiddPoints, For Faculty, For Staff, For Students
| by Lisa Terrier
The Helpdesk will be closed for the winter break from December 23 - January 2.
Learn more.
For Faculty, For Staff, For Students, Service Outages
| by Paul Dicovitsky
We are pleased to report that issues with Microsoft’s single sign-on service, and other dependent cloud services, are now resolved.
Read more.
For Faculty, For Staff, For Students, Service Outages
| by Paul Dicovitsky
We are experiencing issues with Microsoft cloud authentication services, resulting in login failures when signing into services using Microsoft’s single sign-on service.
Learn more.
For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
| by Cynthia "Pij" Slater
Yes, how you create a Helpdesk ticket haschanged. We are aiming for a new process that will help you find solutions more easily within one Knowledge Base and create Helpdesk tickets if you don’t find what you need.
Learn more!
For MiddPoints, For Faculty, For Staff, Service Improvements
| by Lisa Terrier
ITS is excited to announce that TeamDynamix (TDX), a new comprehensive support system, will launch October 5, 2021.
Learn more.
For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
| by Mack Pauly
As part of Middlebury’s commitment to diversity, equity, and inclusion, we have enhanced our scanning platform to support Optical Character Recognition (OCR), effective Sept. 10, 2021.
Learn more.
For Faculty, For Staff, For Students, Service Improvements
| by Chris Norris, Vijay Menta, and Paul Dicovitsky
ITS is enabling a Middlebury email security improvement intended to help identify email originating from outside of Middlebury…
Learn more.
For Faculty, For Staff, For Students, Service Outages
| by Jamie Carroll
Need help with technology at Middlebury?
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