For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
TeamDynamix (TDX) 1st Quarter Updates
| by Lisa Terrier and John Grunder
Read about improvements made to TeamDynamix this quarter.
For MiddPoints
44 Items
For MiddPoints, For Faculty, For Staff, For Students
How to "Fast Track" Your Oracle Questions
| by Cynthia "Pij" Slater
When you have questions about anything Oracle-related (like time sheets, expense reports, or just plain logging in), do you know the quickest way to get help? If not, read on and join those “in the know.”
For New Hires - Tech Services Overview Sessions
| by Cynthia "Pij" Slater
Information Technology Services (ITS) is once again offering monthly workshops with recent hires in mind called “ITS & You: Technology Services Overview.”
Learn more.For MiddPoints, For Faculty, For Staff, For Students
ITS Workshops are Back!
| by Cynthia "Pij" Slater
We are pleased to offer tech workshops once again — now using Zoom.
For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
Phone Service Coming to Zoom
| by Vijay Menta, Paul Dicovitsky, and Mack Pauly
Information Technology Services is pleased to announce that phone service will transition to Zoom starting this spring – a product that many of you already use.
For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
TeamDynamix (TDX) Updates & Communication Methods
| by Lisa Terrier
The new TeamDynamix ticket system rolled out last October and we are continually improving with feedback received from our campus community.
For MiddPoints, For Faculty, For Staff, For Students
ITS Helpdesk Winter Break Information
| by Lisa Terrier
The Helpdesk will be closed for the winter break from December 23 - January 2.
Learn more.Drupal Web Forms: An Important Update
We previously announced the need to shut down the Drupal 7 forms service on November 1, 2021 because the underlying technology would no longer have security coverage. Due to the continued COVID-19 pandemic, the Drupal Association has extended security coverage for this platform, allowing us to offer you more time to migrate your forms. However, we do not anticipate this will be extended again. So while our timeline has been adjusted, it is still critical that we complete this work and we are looking at ways to provide you with better guidance. To do this, we need your help.
For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
How Do I Create a Helpdesk Ticket Now?
| by Cynthia "Pij" Slater
Yes, how you create a Helpdesk ticket haschanged. We are aiming for a new process that will help you find solutions more easily within one Knowledge Base and create Helpdesk tickets if you don’t find what you need.
Learn more!For MiddPoints, For Faculty, For Staff, Service Improvements
New Tech Support System Coming -- Oct 5, 2021
| by Lisa Terrier
ITS is excited to announce that TeamDynamix (TDX), a new comprehensive support system, will launch October 5, 2021.
Learn more.