What's New in Printing
Ongoing Printer Replacements and New Printing Technology
As leases expire each year, most printers and copiers will be replaced but some will be removed due to historically low use or limited access.
As devices are replaced, will will be introducing new technology which allows for:
- Flexibility: An individual may print or copy to any nearby machine on the new system.
- Backup: While waiting for a machine repair, users may print or copy elsewhere.
- Budget: Reduced cost to departments.
- Confidentiality: Requiring release of jobs to print at the MFU.
- Additional printing options: Many replacements will change to color machines.
- Management: Reduces the need to move printers or MFUs around campus when offices move. Machines will stay in the designated print locations; individuals will attach their devices to the printer in the new location.
Not all printers or multi-function units are due for replacement this year, here is the list of locations and anticipated schedule for the 2020 replacements.
Remember that the Helpdesk is available to assist if you have any issues. You may also email Rick Ouellette at SymQuest (email@example.com) to schedule an in-person tutorial.
- User Quick Guide — explains basic use of the new MFUs being installed and how to troubleshoot them
- How to Install the MiddColor queue on Mac or Windows
- Using basic copy features (4:46 min)
- Removing jams and adding toner (2:58 min)
- SymQuest Instructional Videos site
Frequently Asked Questions
Q If my building is getting a new printer, how should I prepare?
Install the MiddColor queue on your computer, you will be able to print to and release jobs from MFU machines around campus (list of printers will be available once deployments are completed). See add a printer to macOS or Windows for instructions. Print from personal or mobile devices using MobilityPrint.
Q How do departments order paper?
ITS will be covering the cost of purchasing white standard sized paper for print/copy needs on SymQuest tagged units (8.5X11, 8.5X14, 11X17) All other print items will still be through departmental purchases (colored paper, envelopes, stationary, or photo paper, etc)
Order from WB Mason and when the charge comes through in Oracle use this EDORDA for your payment: 314-3101-54201-10-000000-15078-000-0
Q What's happening with decomissioned printers?
Decommissioned printers may be requested for personal home use. This request must include the SymQuest tag number and be received by ITS prior to the removal date. The request is submitted by the department head.
Upon ITS’ approval for home use — not all decommissioned printers are eligible — the printer may be removed from campus by the user. Printers taken home will no longer be the property of the college or eligible for ITS or SymQuest support. All supplies and maintenance will be the responsibility of the owner.
Q May department-purchased printers be kept or purchased?
Departmental purchased printers are part of this project and being reviewed. All printer and Multifunction units should go through ITS and SymQuest to get the best pricing and support.
If used for special purposes such as ID cards, special label printers, etc. Then all costs are covered by the department, and the machine may not be networked depending on the use.
Q Why wouldn't I want to just purchase a printer on my own?
Individually purchased non-standard printers actually cost the college more in purchase and ongoing maintenance costs. This would defeat the purpose of reducing and consolidating leases we have to more shared printers and the cost savings we will be gaining.
Q Is there an appeal process? If so, what is the process?
Yes - the printer project staff will review usage statistics and the request. If a second level is needed for review we will provide the information to the IT Director and Senior Leadership Group representative.
With this printer consolidation, know that you are helping to reduce overhead while gaining flexibility for printing, and helping reach our sustainability goals of reduced carbon footprint. Thank you for your cooperation and assistance.
Information Technology Services
Davis Family Library 202
Middlebury, VT 05753