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Information Technology Services

VT and CA Helpdesk Hours. Create a Ticket, call (802) 443-2200, (831) 647-6656, or email helpdesk@middlebury.edu

Print Release Stations

This section explains print release stations and how they are used in the college’s printing process.

Students

Print release stations are near or on public printers. When you print a job, rather than the job going into a printer’s queue, it goes to a release station queue where it will be stored for up to 24 hours. If the job is not released to a printer during that time, the job will be deleted. If the job is deleted, your account will not be charged.

After you log on at a print release station, verify the job to ensure you are printing the intended document(s) and release it. Once released, the job enters that printer’s queue. Your account will be charged at this point and the job will be produced at that printer.

Faculty & Staff

Faculty and staff only need to use release stations at public printers. (Department machines do not have release stations.) No charge is incurred.

After printing to a public printer, you must log on at a print release station, verify the job to ensure you are printing the intended document(s) and release it. Once released, the job enters that printer’s queue. Your job will be produced at that printer.

Frequently Asked Questions

A

Print to a print queue, then release your print job at the printer or release station.  (Detailed description.)

A

Confirm connection and your account is active:

  • Ensure that the Ethernet cable is firmly connected on both ends.
  • Confirm you can use your username and password to login to your college e-mail.

If you remain unable to login,

  • shut down the print release station (press and hold the power button until it starts to power down),
  • wait a few seconds,
  • turn it back on, and
  • try again.
A

On the desktop, double-click the shortcut named “Print Release Software.” If that doesn’t work, follow the procedure outlined in Q-3, above.

A

Wait. This means the print data is being sent to the print server. The text “Queuing” will change to “Print.” When that happens, click “Print.”

A

Try another print release station on campus.  Let the Helpdesk (x2200 or (802) 443-2200) know of the malfunctioning release station.

If the second release station doesn’t work either, contact the Helpdesk (x2200 or (802) 443-2200) to determine if there is a problem with your College account.

Information Technology Services
Davis Family Library 202
Middlebury, VT 05753