For MiddPoints, For Faculty, For Staff, For Students
ITS Workshops are Back!
| by Cynthia "Pij" Slater
We are pleased to offer tech workshops once again — now using Zoom.
For Students
93 Items
For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
Phone Service Coming to Zoom
| by Vijay Menta, Paul Dicovitsky, and Mack Pauly
Information Technology Services is pleased to announce that phone service will transition to Zoom starting this spring – a product that many of you already use.
For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
TeamDynamix (TDX) Updates & Communication Methods
| by Lisa Terrier
The new TeamDynamix ticket system rolled out last October and we are continually improving with feedback received from our campus community.
For MiddPoints, For Faculty, For Staff, For Students
ITS Helpdesk Winter Break Information
| by Lisa Terrier
The Helpdesk will be closed for the winter break from December 23 - January 2.
Learn more.For Faculty, For Staff, For Students, Service Outages
Issue RESOLVED - Login timeouts to multiple services
| by Paul Dicovitsky
We are pleased to report that issues with Microsoft’s single sign-on service, and other dependent cloud services, are now resolved.
Read more.For Faculty, For Staff, For Students, Service Outages
ISSUE - Login timeouts to multiple services
| by Paul Dicovitsky
We are experiencing issues with Microsoft cloud authentication services, resulting in login failures when signing into services using Microsoft’s single sign-on service.
Learn more.For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
How Do I Create a Helpdesk Ticket Now?
| by Cynthia "Pij" Slater
Yes, how you create a Helpdesk ticket has changed. We are aiming for a new process that will help you find solutions more easily within one Knowledge Base and create Helpdesk tickets if you don’t find what you need.
Learn more!For MiddPoints, For Faculty, For Staff, For Students, Service Improvements
Papercut Optical Character Recognition
| by Mack Pauly
As part of Middlebury’s commitment to diversity, equity, and inclusion, we have enhanced our scanning platform to support Optical Character Recognition (OCR), effective Sept. 10, 2021.
Learn more.For Faculty, For Staff, For Students, Service Improvements
Enhanced Email Security Enabled
| by Chris Norris, Vijay Menta, and Paul Dicovitsky
ITS is enabling a Middlebury email security improvement intended to help identify email originating from outside of Middlebury…
Learn more.For Faculty, For Staff, For Students, Service Outages
Issue RESOLVED - Oracle Service Restored
| by Jamie Carroll