TimelyCare

Enrolled Middlebury Institute students have access to a remote care option called TimelyCare. It provides 24/7 access to urgent and non-urgent medical and mental health care.  Students may also schedule counseling and health coaching appointments based on clinician availability.

Students who are studying in the United States, either on campus or remotely, may access all features of TimelyCare, including medical visits, counseling, and TalkNow. Students studying outside of the United States and who have a U.S. phone or U.S.-based VPN, may utilize TalkNow, and Self-Care Content, but the other services are not available due to licensing restrictions.


GO TO TIMELYCARE
 

What is TimelyCare?

TimelyCare is the use of electronic information and telecommunications technologies to support long-distance clinical health care, patient and professional health-related education, and public health. Technologies include videoconferencing, the internet, store-and-forward imaging, streaming media, and terrestrial and wireless communications.

Basically, this means Middlebury Institute students will be able to check in with a clinician from any location where they can access the internet.  This can help reduce barriers to care like needing assistance outside normal business hours, or waiting for an appointment.

How Does It Work?

Students can register for and access TimelyCare services by going to go.miis.edu/timelycare. Students can then have visits from any web-enabled device—smartphone, tablet, laptop, or desktop. Questions about TimelyCare should be directed to the Office of Student services at student.services@middlebury.edu. 

If you are outside of the U.S. in a country with internet restrictions, you can access TalkNow* (immediate emotional support) by using a U.S. VPN or calling customer service at 833-484-6359. In order to be connected with a mental health provider, you will need a nine-digit telephone number.

*China and South Korea are not currently serviced by TalkNow.

 

Frequently Asked Questions

  • MedicalNow - 24/7, on-demand medical care. 
  • TalkNow - 24/7, on-demand emotional support. 
  • Scheduled Counseling - Select the day, time, and mental health provider of your choice. (12 visits per year). 
  • Scheduled Medical - Select the day, time, and medical provider of your choice. 
  • Psychiatry - Advanced mental health care, available upon referral. 
  • Self-Care Content - Yoga and meditation sessions and group conversations with our providers on a variety of health and well-being topics.
  • PeerCommunity:  an anonymous message board moderated by counselors where you can share challenges, offer support, and connect on what it means to be a student.
  • Self-Care Journeys: self-paced information, screening tools, and skills-based content on several topics that you can access and complete at your convenience.
  • LanguageLine integration: you can now add an interpreter to your visit, allowing you to receive care in a language other than English that is perhaps safer or more comfortable.

*Please note that some of these will have service limits.

**China and South Korea are not currently serviced by TalkNow.

Students can go to go.miis.edu/timelycare to register for and access TimelyCare services. Students can then have visits from any web-enabled device—smartphone, tablet, laptop, or desktop.

Middlebury Institute students pay a Student Resources Fee that covers TimelyCare.  Access to TimelyCare is included with no additional charge. 

There is no visit cost for Middlebury Institute students.

TimelyCare will virtually assess symptoms and administer frontline care in a contained environment to limit the spread of illness. They will also give recommendations on need for testing vs. self-quarantine, and where to go if testing or further care is needed.