Below you’ll find how-to guides, links to services and resources, and support for all online Institute students.

Middlebury Credentials

Every enrolled student needs an active Middlebury account to access their email, student portal, and online courses via Canvas. Follow the directions on this page to activate your credentials. 

To activate your account using this method, you must know your 8-digit Middlebury ID number and 6-digit BannerWeb PIN. If you don’t know your ID number or PIN, you may call the Technology HelpDesk: 831-647-6656.


Once you have activated your Middlebury account, click here to access Canvas. You can also access your Canvas courses through Course Hub, which is a centralized hub where students enrolled in a program can see all of their courses. Your username is your email address without the “” Your password is the same as your email password.

Technical Support

Check out our remote student resources provided by the Office of Digital Learning and Inquiry (DLINQ). If you are having technical difficulties you can contact the ITS Helpdesk. There is also built-in support on Canvas (click Help on the blue left menu bar of Canvas).

DLINQ’s Tool Shed also provides helpful tutorials and guides for course-related technologies such as Canvas, Panopto, and Zoom. If you are still having issues, please submit a help ticket on the Web Helpdesk.

Technology Requirements

Hardware and Equipment

  • Laptop or desktop computer. Tablets may also be used to access course sites and activities via the installed web browser. Some tablets such as Chromebooks may struggle with assignments that require intensive video use.
  • Operating systems: Mac OS X 10.15 or higher, Windows 10 or higher
  • Webcam: built-in or external

Mobile Access

You may choose to use your mobile device to access course materials.

  • Canvas Student is a mobile app that can be installed for phones or tablets.
  • Download from the Google Play or Apple App Store.
  • Mobile OS requirements: Android 9 and higher, iOS 14 and higher
  • We do not recommend using a mobile device for recording audio or video.

Internet Recommendations

  • Broadband internet access (Cable, DSL, Fiber, or LAN). This will give you an optimal experience with streaming video and participating in synchronous video conference sessions.
  • Browsers: Chrome and Firefox. Make sure your browser is updated to the most recent version.

Software Considerations

Your instructor may require the use of online tools and software, including:

  • Canvas learning management system
  • Zoom video conferencing platform
  • Panopto video recording and editing tool
  • Microsoft Office suite and/or Google Applications
  • Adobe Acrobat reader

Note: These software applications are available free of charge to enrolled students.

Pay Your Deposit and Tuition

For more information on what forms of payment we accept and to pay your deposit and tuition, please visit the Student Financial Services page.

Registration, Grades, and Transcripts

Log into BannerWeb to view your course schedule, see your final grades, and review your unofficial transcript. You can also request an official transcript with Parchment, Middlebury’s online, electronic transcript partner.

Course Instruction Modes

Review our guide for the different instruction modes that you will see on the course schedule, including definitions and who may register for each mode.

Access Library Resources

Electronic library resources are divided by program but can be accessed by all Institute students. If your professor has electronic course readings on reserve, you can access them at the Course Reserves page.


As an enrolled student, you are eligible to access the Institute’s wellness services and resources, including TimelyCare, to support your mental health and wellness needs. 

Disability Accommodations

The Institute is committed to providing equal and integrated access for individuals with disabilities to all the academic, social, and cultural programs that are offered. Visit Disability Services for information on how to request reasonable accommodations for a disability based on the appropriate documentation.

Temporary Housing

If you need to travel to campus for part of your program, we happily welcome you to Monterey. We have provided a resource guide to help you find lodging accommodations. Please note: The Institute has not inspected the premises of any of the properties listed and has not independently confirmed the accuracy or reliability of statements made by these third-party listings.

  • Google Lodging will show the closest hotels and inns to the Institute.
  • HI Monterey is a hostel just blocks away from Cannery Row. Note: There is a six-night maximum for all guests.
  • Airbnb and VRBO allow you to rent rooms and vacation homes directly from property owners.
  • Craigslist Monterey—Sublets & Temporary, Short-Term RentalsNote: Please be careful using Craigslist. Although most of the ads are legitimate, some may be dishonest or even unsafe. Do not give out your personal information over email, and do not send or receive money from anyone you have not met.

International Students

If you are not a U.S. citizen or permanent resident and you are interested in our remote programs, please review our resources for online international students.

Accreditation/NC-SARA Information

Middlebury offers distance education in accordance with regulations of the United States Department of Education and the regulations of each state or territory.

The National Council for State Authorization Reciprocity Agreements (NC-SARA) aids in remedying inconsistencies among state regulations and aids in satisfying consistent customer protection by centralizing the authorization process. NC-SARA is a voluntary agreement among member states and U.S. territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. The intent is to make it easier for students to take online courses that are being offered by postsecondary institutions in other states. You can read more about NC-SARA here. Middlebury is a member of the State Authorization Reciprocal Agreement (SARA) initiative. Verification of approval by SARA to offer online courses can be found by visiting the NC-SARA website. 

Student Complaint Process 

Prior to any formal complaint, students are encouraged to seek an informal resolution of their complaint directly with the employee, faculty, and/or individuals involved. Often a problem may be resolved in this informal manner. In the unfortunate event that a resolution is not achieved, students may follow Middlebury’s complaint filing process. If the issue is not satisfactorily resolved internally and the student seeks additional resolution, grievances may be appealed to either the student’s home agency or the institution’s home state agency. Please use this resource to locate each state’s contact agency.