Information Technology Services

Information Technology Services (ITS) provides support to the entire Middlebury Institute community.

The Middlebury Institute is a part of the Middlebury College Network.

You can find the Monterey Helpdesk on the Pierce Street side of Casa Fuente, suite 449K. We are across from the Gift Shop. Check http://go.middlebury.edu/helpdesk for up-to-date information on hours, availability and ways to reach us for remote support.

Help Desk

The ITS Help Desk is the first point of contact for reporting all technology issues. You can call, email, visit in-person, or directly submit your request via TeamDynamix (TDX), our ticket management system.

Students are advised to bring their student identification cards with them to verify identity if needed.

Monday through Friday, 9AM – 5PM Pacific time
Casa Fuente 449K
(831) 647-6656

helpdesk@middlebury.edu

Helpdesk Zoom Room

Complete Helpdesk Hours

 

Technology Services

Account Set Up

To set up your Middlebury account, or reset your password, please review the steps at http://go.middlebury.edu/account All incoming Students, Faculty and Staff will receive an Activation email from the Helpdesk with instructions for setting up their account.

We can assist students with accessing their Middlebury email accounts, which are valid for one year after graduation. Your Middlebury email and password are the same credentials you use to access all other Institute resources, including the wireless network, Institute computers, Canvas, library databases, etc.

To login to your email visit go.middlebury.edu/mail. You must login with your full middlebury.edu email address.

Software

Office 365 for personal devices is available for all current Students, Faculty and Staff. All software listed in the Middlebury Service Catalog is available to the MIIS Community.

New Student Tech Support

New students can review the College’s latest technology handout to get them started.

Computer Labs

PC computers are available for student projects in the library and the Pacific Lab on the first floor of Casa Fuente. Virtual desktops are also available.

Printing

Each semester students receive $60 of printing credit (approx. 1200 pages). Please visit the Middlebury Student Printing page for more information. You may check your printing balance at the MIIS Papercut website. For adding funds to your balance, please submit a ticket for a Quota Increase Request under Printing and Copying.

  • Students & Personal Devices: Add the MiddBW and MiddColor queues using MobilityPrint on your Mac or PC.
  • Faculty & Staff: For College owned machines see our guides for Mac and PC.

Canvas

Canvas is the Institute’s learning management system, and is used widely by faculty and students. Faculty who choose to use the platform can provision Canvas sites via Course Hub. Please note that Canvas sites are not created automatically.

Bannerweb

For class registration, and updating your personal student data, visit go.middlebury.edu/bannerweb

Oracle

Oracle systems are administered through Green Mountain Higher Education Consortium (GMHEC) Please visit their website at www.gmhec.org Knowledge bases for specific functions are listed below.

Technology Policies

The Institute has taken steps to integrate Middlebury’s information technology services to provide students, faculty, and staff with an optimal infrastructure for teaching, learning, communication, and information management. Please take an opportunity to read our policies.