Information Technology Services (ITS) provides support to the entire Middlebury Institute community.
You can find us on the third floor of Casa Fuente, Room 320. Take the stairwell to the right of Human Resources. We're at the corner of the hallway.
Help Desk
The ITS Help Desk is the first point of contact for reporting all technology issues. You can call, email, visit, or directly submit your request via WebHelpDesk, our ticket management system.
Students are advised to bring their student identification cards with them to verify access to their accounts.
Monday–Friday 9:00 a.m.–5:00 p.m.
Casa Fuente 320
(831) 647-6656
Other Services
We provide students with email accounts, which are valid until six months after graduation. Your email ID and password are the same credentials you'll use to access all other Institute IT resources, including the wireless network, Institute computers, Canvas, the library database, etc.
BannerWeb is the only resource with a separate ID/password.
New Student Tech Support
New students can review this helpful tech information to get them started.
Computer Labs
PC computers are available for student projects in the library and the Pacific Lab on the first floor of Casa Fuente.
Printing
Each semester students receive $50 of printing credit, approximately 1,000 pages. Each printed page costs $.05, single-sided or double-sided. If you need additional credit during a semester, you can purchase top-up cards at the library. Check your student printing balance at the Papercut website.
Knowledge Base
The Knowledge Base is a repository of how-tos, tutorials, and troubleshooting documents on a wide variety of information technology topics—everything from laptop questions to account activation to wireless setup.
Account Activation
To set up your network/email account, visit http://go.middlebury.edu/activate. Use your 8 digit Student ID and 6 digit DOB (MMDDYY) to log in. Upon your first login, you'll see your account ID and set your password. Be sure to note your ID, displayed in red.
Email and Office 365
To login to your email visit go.middlebury.edu/mail or simply visit office.com.
Be sure to login with your full middlebury.edu email address.
Bannerweb
For class registration, timesheets and personal data, visit go.middlebury.edu/bannerweb
Password Reset
If you know your current password, visit go.middlebury.edu/changepassword
If you do not know your password, visit go.middlebury.edu/resetpassword
Technology Policies
The Institute has taken steps to integrate Middlebury’s information technology services to provide students, faculty, and staff with an optimal infrastructure for teaching, learning, communication, and information management. Please take an opportunity to read our policies.